Our client, a leading printing company is looking for a Customer Service Manager to lead a team and various customer projects.
The individual must be a quick learner, and be devoted to excellence in detailed project based administrative work.
Facility with simple mathematical and design concepts and a good knowledge of Word, Excel, and Outlook are required.
Bachelor’s degree in business administration, commerce, or equivalent.
Minimum 5-7 years’ experience managing a team in a customer centric environment related to service, sales, production or service delivery.
Promote and manage a customer-centric team through recognizing delivery of service according to company standards.
Identify, develop and recommend improvements to Customer Service processes, procedures and policies.
Have frequent contact with customers and sales representatives by phone and e-mail, as well as coordination with the art department and production.
The ability to not only plan and delegate, but to lead and/or take the initiative to ensure that actions and projects are on track.
A demonstrated track record of mentoring and developing talent to achieve next-level performance and take on leadership responsibilities both within their respective peer groups and in other teams.
If qualified and interested, please send your resume to Melanie or call (514) 572-6378.